Contact
Get in touch
Four makers, one small studio, and a real person on the other end of every email.
Demo store. These addresses use the reserved
.example domain and aren't monitored. Nothing on this page sends a message.Email
hello@fernhollow.example
The best way to reach us about orders, returns or custom pieces. We reply within two business days.
Studio hours
Tue–Sat, 10am–4pm PT
We answer messages during studio hours. Thursday is candle-pouring day, so replies may be slower.
Custom & wholesale
studio@fernhollow.example
Interested in a larger batch, a custom glaze or stocking our pieces? Tell us what you have in mind.
Writing about an order?
Include your order reference (it looks like FH-ABCD-2345) and, for anything damaged, a photo of the piece and its packaging. We'll be able to help on the first reply.
- Help & FAQ
Shipping, personalization, care and more.
- Returns & refunds
30-day returns on most pieces.