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Fernhollow Goods

Help

Help & FAQ

Quick answers to the questions we hear most. Can't find yours? We're happy to help.

Demo store. Answers describe how the store would work; no orders are fulfilled.

Orders & shipping

How long does shipping take?

Pieces in stock ship in 3–5 business days. Personalized pieces take an extra 2–3 days because we make them to order.

How much is shipping?

A flat $6 (a demo estimate), and free on orders over $75.

Can I change my order after placing it?

Email us with your order reference within 24 hours and we'll do our best. After that, your piece may already be on the bench.

Returns

What's your return policy?

Most pieces can be returned within 30 days of delivery. Personalized pieces are final sale unless damaged. See Returns & refunds for the full details.

Something arrived broken. What do I do?

Email a photo within 7 days of delivery. We'll replace it or refund you in full; no need to send it back.

Personalization

Which pieces can be personalized?

The walnut board (engraving), brass pendant (initials) and leather journal (name on cover). Look for the “Personalizable” tag in the shop.

What characters can I use?

Letters, numbers, spaces and & . , ' -. The limit depends on the piece and is shown under the text box, with a live preview on the product image.

Can I return a personalized piece?

Only if it arrives damaged or we made a mistake, since it's made just for you.

Caring for your pieces

Are the ceramics dishwasher safe?

Mugs are dishwasher and microwave safe. We recommend hand washing serving bowls and the porcelain vase.

How do I look after the walnut board?

Hand wash, dry upright, and rub in a little food-safe oil once a month. Never soak it or put it in the dishwasher.

Will the brass pendant tarnish?

Brass develops a warm patina over time. A soft cloth brings back the shine if you prefer it bright.